Shipping policy

 

Due to the bespoke nature of our products, Weber Workshops’ policy is to dispatch within 2-3 business days after an order is received.

When there is an unusually large influx of orders, such as immediately following a new product announcement, this time may be extended by a few days as we catch up. Delays due to carriers, customs and import issues, and strikes can and will occur and are unfortunately out of the control of WW. We will assist when possible in resolving these issues but we can not be held responsible for third party delays. Please bear this in mind when choosing a budget carrier such as USPS, since resolving issues can be a lengthly process.

Duty/Sales:

Weber Workshops calculates and charges sales tax for the State of Nevada. Any sales tax charged will be indicated during the checkout process. Weber Workshops does not have the ability to honor tax-exempt entities at the time of order. Tax-exempt entities can request a refund of sales tax paid on an order. It is the purchaser’s sole responsibility to pay any sales tax owed on any goods purchased for delivery to States or countries outside of Nevada.

For overseas customers, import duties and taxes are the sole responsibility of the customer. Weber Workshops cannot be held responsible for any duties/taxes incurred. 

It is also worth noting that while we are a US-based company, due to popular demand several of our products may ship direct from our own warehouse in Taipei. This will be evident by the shipping method shown at checkout (DHL is our only option for international shipments). In this case, the customer is responsible for import duties and customs to the USA. Weber Workshops will help to provide any documentation needed to clear customs (this is rarely needed).